“Once the core basic needs are met, we have two other
needs. One, we need to belong. . . and, two, we all need to hear 'Nice bike.'”
This saying refers to a compliment, acknowledging someone, serving people with
a sense of passion and making meaningful connections.
On acknowledgement, Scharenbroich said that you must be
present to win. Employees want acknowledgement from their bosses. Everyone has a
story, so be genuinely interested in them.
On honor, Scharenbroich said you must have a passion to
serve. In response to someone saying “Thank you,” respond with “my pleasure,”
instead of “no problem.” Be happy to serve others, and honor people by how you
serve them. “When you are passionate about who you are, you bring others to
you,” he said.
On connecting, Scharenbroich said thank you are powerful
words. He encouraged connecting with people, listening to them and being
present. “As safety professionals, you solve problems, you save lives, you
think things through, you make your culture a better place,” he said. “What you
do and who you are matters.”
Safety 2013's Luncheon Presentation was sponsored by BCSP.