In “Sustainable Safety Management” from the latest issue of The Monitor, Bernd Freibott indicates that many accidents occur as the consequence of a series of minor lapses or failures. He maintains that modern incident management must include everybody in the company and that everybody needs access to the right information and tools to report hazards, near misses and unsafe behavior. These tools, in turn, need to be tailored for nonexpert users and for occasional users. According to Freibott, usability and suppleness of an incident management application are crucial for user acceptance
and for the successful setup of appropriate tools and processes.
So how is incident management treated within your organization? Is it a collaborative process or an administrative process? We want to hear from you!