TSA Adds Customer Service Line for Passengers with Disabilities

TSA has launched a new helpline to keep all travelers up-to-date on airport screening processes. Although the agency has always had a customer service center, this line serves as an additional resource specifically for passengers with disabilities, medical conditions or other circumstances. TSA works regularly with a broad coalition of disability and medical condition advocacy groups to help understand their needs and adapt screening procedures accordingly. Passengers are asked to call 72 hours in advance, and a live representative will be on the other line. Access TSA Cares toll free at 855-787-2227. Additionally, for travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov.