Ruebesam adds that three important factors contribute to a successful site leading indicator program:
- Craft: Build trust, raise awareness and engage everyone. “Employees see everything and they talk,” he says. “You can build a bad counterculture if management is not sincere.”
- Programs: Use effective data collection, analysis and corrective measures. “It’s not so much getting feedback from the people but it’s what you do with it after you get it,” he says.
- Leadership: Gain buy-in, utilize active program participation and be consistent in actions.